The future of insurance has empathy.

Putting customers first is more than just a platitude.
62% of policyholders who switch insurers do so because of a bad customer experience. Failing to meet expectations here will heavily impact your revenue and customer churn rates.

It’s a brave new world.

Customer-centric brands are sweeping the globe as highly-educated, tech-savvy millennials become the primary workforce and target market of the service economy. A top-tier reputation in customer experience will be at the core of all lasting brands.

Insurance: the time is now.

Unfortunately, insurers in 2019 still struggle to provide a strong and dependable customer experience. Outdated, disconnected internal systems and the resulting inefficiencies cause customer frustration, while chipping away at your bottom line. In a fiercely competitive marketplace, insurers that optimize interactions with policyholders during claims or other contact-heavy periods will see their reputation soar.

“This is the new bar. If you can’t clear it, other firms will.”

Put your customer at the core of your claims journey.

Insights

Actionable Insights

with all relevant information & decision support at hand.

+

Speed

Quicker Resolution

by automating data-intense, non-customer facing workflows.

=

Empathy

Breakthrough CX

by responding fast, transparent & insight-driven.

Enhanced customer experience starts with enhanced information.

  • Adjuster

    Support adjuster

    Give your adjusters a head start by providing more contextual information from the onset of the claim process. An intuitive user interface creates a speedy and streamlined workflow.

  • Policy Holder

    omni:us uses cuttinge edge AI to automate expertise within the claims process – and therewith helps improve consistency, fuel adjusters with actionable insights at the right moment of the claims journey to facilitate better, data-driven decision management.

  • Agents

    omni:us uses cuttinge edge AI to automate expertise within the claims process – and therewith helps improve consistency, fuel adjusters with actionable insights at the right moment of the claims journey to facilitate better, data-driven decision management.

  • Administration

    omni:us uses cuttinge edge AI to automate expertise within the claims process – and therewith helps improve consistency, fuel adjusters with actionable insights at the right moment of the claims journey to facilitate better, data-driven decision management.

“omni:us has a team of very talented engineers who really understand the problems in training machine learning models, of data annotation, and of data quality.”

Nina Fichtl
AI Lead

Deliver a breakthrough customer experience.

Clarity

Consistently greet customers with up-to-date, comprehensive data about current claims or service histories.

Speed

Offer a sensationally fast claims service by leveraging omni:us’ increased automation and decision support.

Accessibility

Communicate with customers via their channel of choice, and reassure them with the constant option of empathetic personal interaction.

Want to learn more?

Why omni:us?

Our mission is to boost the core of good insurance with operational excellence and efficient claims handling. For us, becoming customer-centric means becoming future-proof, while protecting and furthering the interests of both carrier and customer. With omni:us, you can trademark empathy.

Get in touch today

E-mail us with comments, questions or feedback.

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